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Frequently Asked Questions

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How do I know if we're the right fit? 

Therapy works best when you feel comfortable being yourself — even if you're still figuring out who that is.

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My approach is warm, honest, relational, and grounded in person-centered therapy. In my online therapy practice, I specialize in supporting teens, college students, and young adult women who are navigating anxiety, overwhelm, self-doubt, perfectionism, identity questions, and big emotions.

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If you've read my About Me or Teen / Young Adult Therapy pages and something inside you thinks, "She might get me," — that's usually a good sign.

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You're always welcome to send a simple message through my Contact Page to get a feel for the process.

Do you offer online therapy? Is it effective?

Yes — all sessions are 100% online, and telehealth therapy is highly effective for teens, college students, and young adults.

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Meeting from a familiar, comfortable space often makes it easier to open up, settle your nervous system, and be honest about what you're feeling. Online therapy also helps with:

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     reducing anxiety that comes with new environments

     avoiding transportation or traffic stress

     keeping a steady routine during school, work, or travel

     staying connected when away at college

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You can read more about why online therapy works on my Services page.

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Do you accept insurance? 

My practice is private pay only.

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Many clients prefer private pay for online therapy because it allows for:

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     full confidentiality (no diagnosis shared with insurance)

     freedom to choose a therapist who truly feels like the right fit

     sessions tailored to your needs rather than insurance limits

     long-term consistency with the same therapist

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If you have out-of-network benefits, I can provide a Superbill for potential reimbursement.

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More information is available on my Fees & Policies page.

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What are your fees?

You'll find my current session fees, payment options, and all policy details on my Fees & Policies page.

 

I keep everything transparent so you can make the best decision for yourself or your family.

What is your cancellation / rescheduling policy?

I offer a compassionate, flexible policy that balances real life with the consistency therapy needs.

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Here's the overview:

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     Two free waived missed sessions per year

     A 3-week reschedule window (the week before, the week of, or the week after the missed session)

     Weekly clients book a makeup session in addition to their regular session

     Sessions not rescheduled within the window (and not using a Freebie) are charged the full rate

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For the complete policy — including examples of what does or does not count as a makeup session — please visit my Fees & Policies page.

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Do you work with parents?

Yes — when your teen or young adult is in therapy with me, I partner with you too, in ways that support their growth and the relationship you share.

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I do not provide traditional family therapy.

However, I do include parents in sessions when the client requests it or when it meaningfully supports their therapeutic goals.

 

Parents often feel unsure how to help, or worried they'll say the wrong thing. You don't have to navigate that alone.

 

I offer guidance, language, and insight to help you:

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     understand what your child may be feeling

     respond to big emotions with more confidence

     communicate in ways that feel safer and more effective

     support your child without overwhelming them

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Once your child turns 18, they can sign a Release of Information if they would like me to share updates beyond scheduling or billing.

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For a deeper look at how I support parents, please visit my For Parents page.

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What ages do you work with?

I specialize in:

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     Teens (ages 13–17)

     College students

     Young adult women in their 20s

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I also continue working with clients into their late 20s/early 30s if we began therapy earlier and they want to keep going.

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You can learn more on my Teen Therapy and Young Adult Therapy pages.

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What do you help with?

I support teens and young adult women in online therapy as they navigate: 

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     anxiety, overthinking, and panic

     depression or emotional numbness

     stress and burnout

     perfectionism and people-pleasing

     identity, purpose, and self-worth

     friendship or relationship challenges

     school or college overwhelm

     major life transitions

     emotional regulation and big feelings

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You can read more on the Anxiety, Depression, and Stress & Overwhelm pages.

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Do you prescribe medication? 

No — I'm a licensed therapist (LPC / LPCMH), not a psychiatrist or medical provider.

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I don't prescribe medication, but with your written permission, I'm happy to collaborate with your doctor or psychiatrist. I can also provide references to trusted colleagues for medication management.

Do you write emotional support animal (ESA) letters?

No. I do not provide ESA letters for any clients.

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If you're seeking support for anxiety, depression, or emotional overwhelm, I'm here to help — but I don't offer documentation related to ESAs.

Do you offer therapy intensives?

Yes — I offer two different online Therapy Intensives for clients who want deeper, focused work in a shorter period of time.

 

You can explore:

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     Therapy Intensives Overview

     The Insight Intensive

     The College Years Intensive

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If you're unsure which option is the best fit, feel free to reach out and I can guide you.

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Where are you licensed?

I offer secure, HIPAA-compliant online therapy to clients located in:

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     Pennsylvania

     Delaware

     New Jersey

     Florida

     South Carolina

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You must be physically located in one of these states during your session.

More details are listed on my Fees & Policies page.

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How do I get started?

The easiest way to get started with online therapy is to send a message through my Contact Page — it doesn't have to be long or polished.

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A simple note is enough:

 

​     "Hi, I'm looking for therapy and would like to learn more."

     "I'd like to get support for my teen."

     "I'm not sure what to say, but I think I need help."

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I'll guide you through every next step.
You don't have to figure this out alone.

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Ready to get started?
Still have questions?

Contact me today by clicking the button below

©2023-2025 Dr. Melissa Kleinz, PhD, LPC, LPCMH, NCC
All Rights Reserved. 
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Serving clients online in Chadds Ford, Radnor, and throughout the state of Pennsylvania. Also working with clients in Greenville, Rehoboth Beach, and throughout Delaware, New Jersey, Florida, and South Carolina. 

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